Merchant help › Payment settings

Payment settings

Configure your payment page, control how customers pay, and manage what's shown on your QR code card.

Business profile

Go to Settings in your dashboard to set your public-facing business information. This appears on every customer payment page and on your printed QR code card.

Business name

Required. Your business name as customers will see it. Maximum 255 characters.

Short description

Optional. A brief line shown under your business name on the payment page and printed QR card. Maximum 120 characters across up to 3 lines. Lines longer than 40 characters are trimmed automatically.

Public support email

Optional. Shown to customers on your payment page and receipts so they can contact you about refunds or questions. Use a monitored inbox — this is customer-facing.

Public phone number

Optional. A contact number displayed on your payment page. Max 50 characters.

Pausing and resuming payments

The Accept payments toggle in Settings lets you turn your payment page on or off at any time.

When paused: Customers who visit your payment URL will see a message that you're not currently accepting payments. Any QR code you've already printed or shared will show the same message until you turn payments back on.

To pause: Go to Settings → toggle "Accept payments" to off → Save. To resume, toggle it back on.

QR mode — how customers enter amounts

QR mode controls whether customers can type in any amount, choose from preset buttons, or both.

Open amount only

The customer sees a blank amount field and types in whatever they want to pay. Good for variable-price services, donations, or tip jars.

open_only

Preset buttons only

Customers can only choose from the amounts you've configured as preset buttons. No custom entry. Good for fixed-price products or services with a set menu.

preset_only

Preset buttons + custom amount Most flexible

Shows your preset buttons but also lets customers tap "Other" to enter a custom amount. Good for businesses with common prices but occasional custom orders.

preset_plus_other

Setting up preset amounts

Preset amounts appear as quick-tap buttons on your payment page. Each button can have a label (like "Small coffee") or show just the dollar amount.

Go to Settings → scroll to Preset amounts.

Click "Add amount" and enter the dollar value. Minimum: $0.50. Maximum: $5,000.

Optionally add a label (e.g., "Large — $8.00"). If left blank, the button shows just the amount.

Add as many presets as you need. Drag to reorder.

Click Save settings.

Tip: If you choose "Preset only" or "Preset + other" mode but haven't added any presets, Manuka Pay defaults to three buttons: $5, $10, and $20.

Pricing mode — how fees are handled

Pricing mode controls whether Manuka Pay's service fee and card processing fee are added on top of the customer's amount, or whether they come out of what you receive.

Fees on top on_top

The customer pays the listed amount plus fees. If you set a $10 item, the customer pays $10 + fees. You receive $10 (before Stripe's own settlement deduction).

Best for: merchants who want to receive the full listed price.

Fees included included

Fees are embedded in the displayed price. A $10 payment means the customer pays $10 total, with fees taken from that $10. You receive $10 minus fees.

Best for: merchants who want clean round-number pricing for customers.

Fees included means refunds are only issued on the base amount (i.e. the amount minus the embedded fee component). The fee portion is non-refundable.

Frequently asked questions

No. All changes on the Settings page require you to click "Save settings". Your changes won't take effect until saved.

No. Your payment page URL and QR code never change — only what the page shows when scanned. Changing from preset to open mode, or adding new presets, takes effect immediately for the next customer who scans.

Those fields are optional. If you leave them blank, the contact section simply won't appear on your payment page. We recommend adding at least an email so customers can reach you with questions.

Yes. Changing pricing mode only affects new payments going forward. It does not retroactively change how existing transactions were processed.

If your QR mode is set to "Preset only" or "Preset + other" but you have no presets configured, Manuka Pay defaults to $5, $10, and $20 buttons. Add your own presets in Settings to replace them.